Returned Goods Policy & Procedures

Returning goods:
You have the right to use the right of refusal specified in the first part of Article 12 of the Law on Protection of Consumer Rights issued by the Ministry of the Interior of the Republic of Lithuania and to return the product within 14 calendar days from the moment of delivery of the product, without explaining the reason for the return.

Article 12. Right of withdrawal in relation to a distance contract and a contract concluded outside the place of economic or professional activity

(1) The consumer may use the right of withdrawal within a certain period and, without providing any justification, withdraw from the distance contract and the contract concluded outside the permanent place of economic or professional activity.

(2) Before the expiration of the right of withdrawal, the consumer informs the seller or service provider of the decision to withdraw from the contract by submitting a withdrawal form or a notification on the exercise of the right of withdrawal. The deadline has been met if the consumer sends the cancellation form or notification of the exercise of the right of cancellation to the seller or service provider before the expiration of the right of cancellation. It is the consumer's responsibility to prove the right of withdrawal.

(3) The seller or service provider has the right to provide the consumer with the opportunity to fill out and submit an opt-out form or notice on the exercise of the right to opt-out electronically on the website of the seller or service provider. In such a case, the seller or service provider, using a permanent information medium (including electronic mail), immediately notifies the consumer of the receipt of the refusal.

(4) The sending of the withdrawal form or notification of the exercise of the right of withdrawal terminates the contract within the term and releases the consumer from any contractual obligations resulting from a distance contract or an agreement concluded outside the place of economic or professional activity, or from obligations to conclude such contracts, if the offer was made by the consumer .

(5) The consumer sends the product back to the seller or service provider or hands it over to the seller or service provider or his authorized person without undue delay, but no later than within 14 days after sending the seller or service provider a refusal form or a notification on exercising the right of refusal . The deadline is met if the product is sent back before the 14-day deadline. This requirement does not apply to cases where the seller or service provider has offered to take the product back.

(6) The seller or service provider shall, without undue delay, but no later than within 14 days from the day on which he received information about the consumer's decision to withdraw from the contract in accordance with the second part of this section, refund the amount of money he paid to the consumer, including the delivery costs paid by the consumer . The seller or service provider shall refund the said amount of money using the same type of payment method used by the consumer, except for cases where the consumer has expressly agreed to another payment method and the consumer does not have to pay for the use of such payment method.

(7) If the consumer has clearly expressed the wish to use a delivery method other than the cheapest standard delivery method offered by the seller or service provider, the seller or service provider is not obliged to reimburse the consumer for additional delivery costs.

(8) The seller or service provider is entitled to withhold the refund of the amount paid by the consumer in accordance with the purchase agreement until the seller or service provider has received the product or the consumer has submitted to the seller or service provider a confirmation that the product has been returned, depending on whose action has been taken earlier. This right does not apply to cases where the seller or service provider has offered to take the product back.

(9) The consumer shall bear the direct costs of returning the goods, except in cases where the seller or service provider has agreed to cover these costs or has not informed the consumer that the costs must be borne by the consumer.

(10) If, according to a contract concluded outside the place of economic or professional activity, the product has been delivered to the consumer's place of residence at the time of conclusion of the contract, in case of exercise of the consumer's right of refusal, the seller or service provider will take the product back free of charge, if the product cannot normally be returned due to its characteristics by mail.

(11) The consumer is responsible for the decrease in the value of the product, if the product is used for a purpose other than to clarify the nature, properties and operation of the product. The consumer is not responsible for the decrease in the value of the product, if the seller or the service provider has not informed him about the right of withdrawal in accordance with the procedures specified in the laws and regulations governing the protection of consumer rights.

(111) If the consumer has used the right of refusal, he does not use the digital content or digital service and does not give such an opportunity to third parties.

(12) If, during the exercise of the right of withdrawal, the consumer uses them and in connection with a distance contract or a contract concluded outside the permanent place of economic or professional activity, another additional contract has been concluded, according to which the consumer obtains goods or services in connection with the distance contract or contract, concluded outside the premises of the company, and the said goods are delivered by the seller or the said services are provided by a service provider or a third party, based on the mutual agreement of the relevant third party and the seller or service provider, this additional agreement is terminated and the consumer is not obliged to cover any other costs, except for this the costs mentioned in the seventh, ninth and eleventh parts of Article

(13) In case of exercising the right of refusal, the seller or service provider shall not use any content that is not personal data and which the consumer has provided or created using the digital content or digital service provided by the seller or service provider, except for the content:

1) for which there is no use unrelated to the digital content or digital service supplied by the seller or service provider;

2) which refers only to the consumer's activity when using the digital content or digital service provided by the seller or service provider;

3) which the seller or service provider has collected with other data and which is not separable or is separable only with disproportionate effort;

4) created jointly by the consumer with other persons, and other consumers may continue to use this content.

(14) In the case of exercising the right of refusal, the seller or service provider shall, at the request of the consumer, make available to the consumer any content that is not personal data and which the consumer has provided or created using the digital content or digital service supplied by the seller or service provider, with the exception of Paragraph thirteen of this Article ., in the cases mentioned in paragraphs 2 and 3. The consumer has the right to retrieve said digital content free of charge, without obstacles created by the seller or service provider, within a reasonable time and in a widely used and machine-readable format.

(15) In case of exercising the right of refusal, the seller or service provider is entitled to prevent the consumer from using the digital content or digital service, including denying the consumer further access to the digital content or digital service or disabling the consumer's user account, with the exception of the consumer rights mentioned in Part Fourteen of this Article.

 

22. The consumer cannot use the right of refusal if:

22.1. the provision of the service, which was started before the expiry of the right of withdrawal, has been fully completed, if the consumer has expressly agreed and confirmed that he will lose the right of withdrawal from the day when the contract for the provision of the service has been fully fulfilled. This provision does not apply to services resulting in the production of a movable corporeal thing. The service provider is obliged to obtain the consumer's confirmation and express consent only in relation to those contracts in accordance with which the consumer is obliged to pay;

22.2. the price of the product or service depends on financial market fluctuations that cannot be controlled by the seller or service provider and may occur during the right of withdrawal;

22.3. the item is made to the consumer's instructions or the item is clearly personalized;

22.4. the product is perishable or soon to expire;

22.5. the consumer has opened the packaging of the product, which cannot be returned due to health and hygiene reasons;

22.6. due to its characteristics, the product is irreversibly mixed with other things after delivery;

22.7. a contract has been concluded for the delivery of an alcoholic beverage, the price of which has been agreed upon at the time of the conclusion of the contract, if its delivery can be made after 30 days and its value depends on market fluctuations beyond the seller's control;

22.8. the consumer has requested the seller or service provider to come and perform urgent repairs or maintenance work. If the seller or service provider, when visiting the consumer, provides an additional service or supplies goods that are not necessary spare parts to carry out repairs or maintenance work, the right of refusal is applicable to said additional services or goods;

22.9. the consumer has opened the packaging of audio or video recordings or computer programs;

22.10. newspapers, periodicals or magazines are supplied, except where they are supplied under a subscription agreement;

22.11. the contract was concluded in an open auction;

22.12. a contract concluded for accommodation services (except contracts for the rental of residential premises), transportation of goods, rental of vehicles, meals or entertainment events, if the service provider undertakes to provide the service on a certain day or during a certain period of time;

22.13. a contract has been concluded for the supply of digital content that is not supplied on a permanent data carrier, and the supply of digital content has been initiated with the consumer's consent

 

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